Refund & Cancellation Policy

Last updated: 17 October 2026

We understand plans can change. This policy explains how cancellations, changes and refunds are handled for bookings with Event Wave.

Cancellation by the client

• Cancellations must be made by WhatsApp, phone or email to the contact details below.
• The refundable amount depends on how close to the event date the cancellation is made, because equipment and crew are reserved for your date. The exact terms are confirmed at the time of booking.
• Advance payments may be adjusted against a future booking instead of a refund, where agreed.

Changes to a booking

Changes to date, venue or equipment list are accepted subject to availability. Any price difference will be charged or adjusted.

Cancellation by Event Wave

If we cannot provide the booked equipment for reasons on our side, we will offer an equivalent replacement or a full refund of the amount paid for that equipment.

Refunds

• Approved refunds are processed to the original payment method or by bank transfer, usually within 7–10 working days.
• Transportation, labour or third-party costs already incurred are not refundable.
• No refund is given for equipment that was delivered and set up but not used by the client.

Equipment issues during the event

If any equipment fails during your event, inform our on-site team immediately so we can fix or replace it. Claims raised after the event may not be eligible for a refund.

Contact us

Event Wave
2254, 11th Main Road, 15E Bus Stop, Chandranagar, Kumaraswamy Layout, Bengaluru, Karnataka 560078
Phone / WhatsApp: +91 85500 11040
Email: devraj@eventwave.in